Spread the cost of your pet’s care today.

Interest-free monthly payment plans, up to 6 months.

Available on services that range from £50 and up to £3,000.

How it works?

Sign up.

Download the Openpay app and create an account in a few simple steps.

Set up a plan.

Ask for Openpay at the till at one of our veterinary partners. Use our app to create a plan.

Spread the cost.

Pay your first instalment on the day and spread the rest over monthly instalments.

What you need to get started.

  • Be aged 18+ years
  • Permanent UK resident
  • Your first instalment
  • UK mobile number
  • Valid email address
  • Debit or credit card in your name

Openpay offers interest-free credit agreements, subject to eligibility criteria.
Fees apply for late payments, but are capped at £15 per plan. For more information and terms click here.

Quick Questions.

How do I sign up and start shopping?

Sign up is easy! You can do it on the Openpay app, which you can download from the Apple App Store or the Google Play store. If shopping in store, you can pay with Openpay over the counter, using your in-store barcode or customer ID found in the app.

Do you really charge no interest?

Our plans are always interest free.

What about fees?

We only charge fees if you miss a payment. Late payment fees are £7.50 (capped at £15 per plan). If you want to learn about your options to reschedule a payment, give us a call before your payment date to avoid late fees. Learn more here.

How much can I spend with Openpay?

The limit may vary from store to store. It also depends on your financial circumstances. If you’re having trouble placing an order with Openpay, try placing an order for a lower amount.

Can I open multiple Openpay plans?

Absolutely! You can open multiple plans for separate purchases, all plans are approved on a case by case basis. When you choose to pay with Openpay you will be told instantly if your plan has been approved. Openpay is committed to responsible spending and lending, we consider a number of different factors before approving each plan.

Is Openpay safe & secure?

Yes, protecting your information is very important to us. All card data is encrypted and we maintain stringent physical, electronic and procedural safeguards to protect your information. View the Openpay privacy policy here.

Does Openpay perform a credit check?

Depending on the purchase amount you are making, you may be asked to consent to a credit check. In those instances, your consent will be clearly requested before a credit check is performed and your Openpay plan is created. Please note, this will lodge a credit check which may impact your credit score.

How do I make payments?

We take payments automatically on your scheduled date. If you’d like to pay back earlier, you can do this free of charge via your Openpay account. Learn more here.

When will my next payment be due?

Our plans are made up of equal monthly instalments. Your first instalment is paid on the day at checkout, where you can then customise your second instalment date (up to 38 days later). All remaining instalments will come out a month apart. If you need to reschedule any payment dates, give us a call to learn about your options.

I missed a payment, what should I do?

Call us on 0800 048 9007 or email at support@openpay.co.uk so we can chat about your options.

How do refunds work?

Full refunds and partial refunds are available in line with the store or practice’s refund policy. Please contact the practice directly to process any refunds and if approved, you’ll receive a full or partial refund of any payments you’ve already made to us. All refunds are subject to the practice’s refund policy.

Visit the Help Centre for more information, FAQs and T&Cs.