We’re a growing (yay!) Fintech, which means our team are self-starters with high energy, motivation and focus on achieving targets.
We won’t lie – we work hard. We crave the unknown and are excited by the opportunity to challenge ourselves every day.
As we grow, we change. We’re flexible, willing to evolve as our systems and processes do. Always tenacious, we relentlessly pursue opportunities and will be quick to bounce back when we encounter setbacks (that’s life). Most importantly, we’re kind. Our team appreciate each other and support each other with a strong team spirit.
How we support our culture
Both through structured, regular feedback surveys and team listening sessions, as well as through our live Q&As each month, which are part of our town hall meetings.
We then take that feedback and turn it into actions, with a growing list of initiatives and improvements coming as a direct result of what our team have said to us.
Throughout the year we have regular events, both virtually and in-person to encourage our team members to come together to celebrate our achievements and have fun.
We realise that as humans, we are learning all the time. At Openpay we provide team members with various opportunities to help build skills, gain knowledge and ultimately enhance their experience at Openpay.
Our global recognition programme provides team members with the opportunity to recognise and be recognised. With peer-to-peer and company-led recognition, we recognise our team for their contribution towards achieving business outcomes, by improving our workplace as well as recognising the moments that matter in their lives.
We pride ourselves on our transparent relationships with our merchants, partners and customers.
Everything we do is driven by our values.
We rise together
We show up for each other, act with empathy and care. We seek to learn, we value diverse perspectives and respect our unique differences. Above all, we are one team.
We are relentless in our pursuit of excellence and remain humble in our successes. We drive value with our laser sharp focus and an undeniable drive to get sh*t done.
Do the right thing
We all take responsibility to act with integrity and respect. We are committed to generating a positive impact for our customers, merchants, our community and on the environment.
Deliver the WOW!
We put the customer at the heart of everything we do. We have the courage to challenge ourselves to deliver the wow factor through amazing quality and service.
Be fair dinkum
We operate with trust and transparency and stay true to our word. We keep it real and tell it like we would to a mate, with candour, honesty and respect.
We stay true to who we are, approaching things in our own unique way. We inspire growth and deliver innovation that matters. We’re not afraid to be brave and change the game.
A place to thrive
We are proud of our strong and diverse workforce and we are committed to supporting and further developing this diversity through attracting, recruiting, engaging and retaining diverse talent and aligning our culture and systems with this commitment.
In 2020 our team voiced their desire for us to do more so we created our Diversity and Inclusion Committee, a global team of volunteers who lead our collective commitment to creating an environment where all team members can truly thrive and feel comfortable bringing their full selves to Openpay.
Since our D&I Committee came together, they’ve driven and supported some amazing new initiatives which continue to create a sense of belonging for all.
Our Team Member Networks (TMNs)
Workplace networks for team members with shared characteristics, special interests, or life experiences. These groups are critical to amplifying the diverse voices across our team.
Regular internal podcast hosted by a team member, where our team get to share their personal story.
From expert external speakers, to ways to fight bias, to peer coaching circles, we all take accountability to develop our understanding of others.
Supporting the communities we serve.
We care about our customers, our communities and our planet. From partnering with non-profit organisations to promote careers in technology for women, our indigenous communities and other minority groups, to donating $100,000 to Wildlife Victoria following the catastrophic bushfires in Australia, we do what we can to give back.
To support our UK community, we have partnered with RetailTrust, the UK’s leading retail charity, to support the industry following the impact of COVID-19.
Get inspired. Get involved.
We offer a number of company-wide initiatives, which you can be part of from day one, like our Perspective Program, where team members spend time shadowing other roles across the globe.
The Oscars reward programme.
Celebrated once a month at our Global Meet, The Oscars recognises and rewards employees who go above and beyond for customers and colleagues.
Dream the Dream quarterly contest.
Teams pitch ideas on ways to improve our customer experience to the ‘Shark Tank’ for a chance to win $10,000 seed capital to develop their idea.
We have a range of initiatives from workout classes, to financial support, and our employee assistance program, which support the psychological resilience, sustained energy, and mindset of our team.