What happens if the costs for my treatment differ from the estimate provided by the hospital?

If your final hospital costs are lower than the estimate provided, a partial refund will be processed against your existing Openpay payment plan. This will either result in your upcoming instalments being equally reduced to match the final total cost or, if you have already paid more than the amount of the final cost, you will receive a refund from Openpay onto your card.

If your final hospital costs are higher than the estimate provided, you will be required to pay any additional costs using one of St John of God Health Care’s usual payment methods i.e. cash or credit card.